Available for new work
Tell me what’s breaking.
Planned work and live recovery both welcome. LIVE: I’ll reply the same US day whether I can come in. Otherwise, about a day.
If it’s down now
Subject starts with LIVE. I’ll tell you the same US day whether I can come in. Evening mail → next morning is honest. This site is not a pager.
If it isn’t tonight
Email anyway. I reply in about a day: fit, not, or two or three questions. The first conversation is fit, not a free architecture review.
What to include
What users see, how long, constraints (regulated, freeze, roughly how many accounts), whether you want someone in the pager. Optional un-enumerated budget. For LIVE, attach the NDA if you have one.
Don’t send account IDs, ARNs, hostnames, ticket IDs, or console screenshots.
Paper
Engagements through UCBY Holdings LLC. W-9 and certificate of insurance on request.